Frequently Asked Questions
We’ve put together some frequently asked questions to give you more information about the services we offer.
If you have a question that you can’t find the answer to, please write to us. Our marketing service will write back to you with a personalized response within 24 hours. you can also live chat with us via WhatsApp number +86 156-6668-8384.
Do you accept orders for private?
Yes, we accept private label/OEM services for our customers
What is the steps to make an order?
Customers gives us the eyelashes extension styles needed and follows this by sending quantities, the label & print art work and other instructions if required
We will then offer a quote and an indication of lead-time. If accepted by the customer, we will then prepare the pre-production samples for customer review and approval.
Customer approves and/or gives comments on all of the above. If necessary sampling will continue until customer approval.
Customer order immediately goes into production and is delivered as agreed according to freight method chosen and lead-time given.
What is the lashes made from ?
Our lashes are made from human hair, synthetic hair, and premium synthetic hair.
Are the lashes cruelty free ?
Yes all lashes are cruelty free. No animal were harmed in the making of the lashes.
Can I customize the lashes?
Yes, if you already have your own styles please email us the pictures or better if you could send the physical sample to our factory so we can customize the lashes closely like yours.
Do you provide glue, curler, applicator etc?
Yes, we can provide them also.
What is the cost for private label?
The total estimated cost for private label product can only be determined based on the products chosen plus packaging, quantity, labeling requirements and other finishing details.
Do you provide samples ?
Yes, we do provide sample for your review.
May I visit to your factory ?
Yes, we are welcome for client visiting factory. Kindly let us know your visiting schedule.